Telehealth-enabled operational redesign for emergency care
We help health systems redesign emergency care flow using physician-led virtual care models across the continuum: from prehospital triage to ED arrival, in-ED throughput, and post-discharge follow-up.
85%
fewer walkouts
35–50% faster care
7%+ revenue lift
Scalable models
Data-driven outcomes
Clinical focus
Operational impact
For all health systems
The Challenge
Most ED bottlenecks start before the patient ever reaches a bed. Health systems do not just have a telehealth opportunity, they have an emergency operations problem: long door-to-provider times, left-without-treatment leakage, low-acuity bottlenecks, fragmented follow-up, and avoidable EMS transports create operational drag at the most expensive front door in the system.
ETS helps redesign that front door by moving care earlier, reducing delay, and recovering value with telehealth-enabled clinical workflows.
Flow
Front-door congestion
Delayed time to provider
Walkouts & leakage
Throughput
Low-acuity bottlenecks
Inconsistent patient experience
System
Inefficient EMS routing
Fragmented follow-up
Underutilized virtual care infrastructure
Virtual Provider in Triage (VPIT)
Reengineering the ED front door
Virtual Provider in Triage (VPIT) places a licensed provider at the front of the ED arrival using telehealth. Instead of waiting to be roomed, patients get an early exam, orders, and decisions within minutes.
The result is simple: the waiting room becomes an active clinical zone, not a passive queue.
Faster door-to-provider
Earlier workup
Reduced walkouts
Improved patient experience
Better low-acuity throughput
Better front-end
risk management
Revenue recapture
Centralized staffing
“VPIT is not telehealth software. It’s a front-door redesign of emergency care delivery.”
J. Danny Park MD FACEP
View Virtual Provider in Triage
Learn how VPIT transforms ED operations.
View VPIT
ETHAN
VPIT
Virtual Fast Track
Virtual Follow-Up
A telehealth-enabled operating model across the emergency care continuum
ETS designs targeted models:
ETHAN - pre-hospital navigation
VPIT - front-door care
Virtual Fast Track - in-ED low-acuity throughput
Virtual Follow-Up - post-discharge continuity
Reduce unnecessary ED arrivals
Accelerate throughput
Improve patient flow
Care model integration
Why health systems engage ETS
Operational Impact
Shorter time to provider
Earlier workup
Reduced bottlenecks
Financial Impact
Reduced leakage
Revenue recapture
Increased capacity
Experience Impact
Earlier contact
Less passive waiting
Better continuity
How ETS works
ETS works with health systems to design, implement, and optimize telehealth-enabled emergency models. We help translate strategy into operational workflows—not just concepts.
Step 1: Assess - front-door flow, leakage, staffing, throughput. Step 2: Design - workflow, inclusion, staffing, escalation, KPIs.
Step 3: Implement - pilot launch, optimization, scale-up.
Ideal for health systems seeking practical implementation—not generic telehealth consulting.
About ETS
Built by emergency physicians who understand the operational realities of frontline care, ETS was founded by physicians who designed and implemented telehealth-driven ED workflows. Our work is grounded in clinical operations, not abstract innovation language.
We focus on models that improve flow, expand access, reduce waste, and create measurable value for health systems.
J. Danny Park, MD FACEP
![](data:image/svg+xml,<svg display="block" role="presentation" viewBox="0 0 379 164" xmlns="http://www.w3.org/2000/svg"/>)